Busy week? Let us take care of your laundry.

No email or password is needed. You simply verify your phone number so we can link your orders, save your details, and make future bookings faster.

Your details are saved against your phone number, so you can log in to view past orders, track current orders, manage billing information, and reuse saved addresses for future bookings.

You can schedule your pickup online when placing your order. Choose your service, add your estimated weight or item quantities, pin your collection location, and select an available pickup date and time.

Once your booking is confirmed, we will arrive during your selected pickup window. You will also receive an update when the driver is out for pickup, so you know when to expect collection.

Your pickup address can be saved for future orders to make repeat bookings faster.

Laundry Direct offers pickup and delivery across Johannesburg, Pretoria, Midrand, Centurion and surrounding areas. Availability can depend on your exact address and selected time slot.

When you place an order, we use the address and pinned location you provide to confirm availability before your pickup is finalised. You can also view all service areas to see the main areas we currently cover.

Our main service areas include Johannesburg, Pretoria, Midrand, Centurion and surrounding areas.

Johannesburg areas include Sandton, Hyde Park, Rosebank, Randburg, Fourways, Bryanston, Rivonia, Melrose Arch, Houghton, Illovo, Morningside, Parkhurst, Northcliff and Sunninghill.

Pretoria areas include Menlyn, Brooklyn, Hatfield, Lynnwood, Waterkloof, Faerie Glen, Garsfontein, Moreleta Park, Erasmuskloof and Silver Lakes.

Midrand areas include Halfway House, Carlswald, Vorna Valley, Noordwyk, Waterfall City, Kyalami, Glen Austin, Steyn City, Blue Valley and Midstream.

Centurion areas include Irene, Highveld, Lyttelton, Rooihuiskraal, Wierdapark, Eldoraigne, Clubview and Hennopspark.

If your suburb is nearby but not listed, place your order with your pinned location and we will confirm availability. You can also check our service areas before booking.

Your reservation payment confirms your pickup slot and helps us reserve collection capacity for your order.

It is not an extra charge. Your reservation payment is deducted from your final total once your laundry has been collected, checked, and confirmed.

Your first total is based on the estimated weight or item quantities you provide when placing your order.

Because laundry pricing depends on the actual weight of your laundry or the number of items collected, the final total can only be confirmed after pickup. Once your laundry has been checked, weighed or counted, we will confirm the final amount.

After pickup, your laundry is taken to either our central laundry facility in Pretoria or one of our quality-approved laundry partners.

Your laundry is then checked in, weighed or counted, and matched to your order. At this stage, we confirm the final amount and process the remaining payment.

Your laundry is then cleaned according to the service you selected and prepared for delivery once it is fresh and ready. You will be notified once a delivery date and time has been scheduled, and you will have the option to request a different available time slot if needed.

If you have selected different service options, we recommend packing those items in separate bags so we can treat each group correctly.

For standard laundry, you do not need to separate everyday whites, colours, or regular clothing before pickup. We will check, sort, and separate items where needed to help ensure the best possible result.

If you have delicate items, special-care garments, or items with specific instructions, please separate them where possible and add a clear note to your order.

Yes. You can add special instructions when placing your order.

For example, you can let us know about delicate items, preferred folding, ironing requests, special-care garments, or anything else we should be aware of.

For best results, please separate any delicate or special-care items and include a clear note with your order.

After your laundry has been collected, we confirm the actual weight or item count and calculate the final cost of your order.

Your reservation payment is deducted from the final total, and only the remaining balance is charged against the payment method used when placing your order.

If we are unable to process the remaining balance using your saved payment method, you will be asked to provide another payment method to complete the payment.

Full payment is required before delivery can be scheduled.

After verifying your phone number and placing an order, you can track your laundry online through the Laundry Direct website.

Simply go to Manage Orders from the website menu and select the order you want to view. You will be able to see the latest updates, payment status, estimated timing, and important next steps.

You can also add special notes to your order or open a support query if you need help with an active or past order. We will also send updates as your laundry moves through key stages.

Turnaround time depends on the service selected, order size, pickup time, and delivery availability.

Most regular laundry loads take around 2-3 days in total, including pickup, cleaning, and delivery. This may vary depending on the order size, service type, collection time, and available delivery slots.

We also offer premium options, including Express Same-Day Pickup and Express Next-Day Delivery with overnight turnaround, subject to availability.

Please make sure someone is available during your selected pickup or delivery window.

If your plans change, contact us as soon as possible so we can help reschedule where possible. Missed pickups or deliveries may affect your turnaround time, as your order will need to be moved to another available slot.

Yes, you can request to reschedule or cancel your pickup before collection. Please contact us as soon as possible so we can update your booking and free up the collection slot.

Delivery can also be rescheduled where available. Once your laundry has already been collected and processing has started, cancellation of the cleaning service may no longer be possible.

Please contact us as soon as possible if you notice any issue with your order.

You can open a support query from your order page or contact us directly with your order details. We will review your booking, check the order records, and assist you further.

For faster support, please include your order number, a clear description of the issue, and photos where relevant.

Your phone number is used for verification and important order updates.

We do not sell your personal information or send unnecessary messages. Any promotional communication, if offered in future, should only be sent in line with your communication preferences.